This violation is recorded when the collections agent provides or shares their personal mobile number with the customer, or asks the customer to contact them through personal communication channels (e.g., personal phone or WhatsApp), instead of using official and approved channels.

🟣 When to Flag

Flag this violation ONLY if one or more of the following conditions are clearly met:

1. The agent explicitly shares their personal mobile number, such as:

• “This is my personal number…”
• “You can contact me on this number…”

1. 
   
2. The agent asks the customer to contact them through personal channels, such as:

• Personal WhatsApp
• Private phone number

1. 
   
2. The agent uses wording that indicates the number is personal and not an official channel.

🟣 Violation Examples

• “Take my number and call me directly”
• “Send me a message on WhatsApp”
• “This is my personal number, contact me”

❌ Result: Violation

🟣 When NOT to Flag (Very Important)

Do NOT flag this violation in the following cases:

1. The agent provides an official bank or call center number.
2. The agent directs the customer to official channels such as:

• Customer service
• Branch
• Official application

1. 
   
2. There is no evidence of sharing personal contact details.

🟣 Indicators (Strong Evidence)

• “My personal number”
• “Call me on my mobile”
• “Message me on WhatsApp”
• “Contact me directly”

⚠️ Especially when not identified as an official channel

🟣 Final Decision Rule (IMPORTANT 🔥)

Flag this violation only when there is clear and explicit evidence that the agent shared or requested communication through a personal contact channel.

🟣 AI Safety Rule

Do not flag this violation if the number or communication channel is clearly official and approved. The violation must be based on explicit indication that the contact method is personal.

🟣 Additional Precision Rule (Very Important 🔥)

The system must distinguish between official and personal contact details. Only personal contact sharing should be flagged.

🟣 Optional Enhancement (Recommended 🔥)

If possible, detect mobile number patterns such as:

• Saudi mobile format: 05XXXXXXXX

⚠️ Combine with context (e.g., “my number”) to confirm violation

🟣 Analytical Note (Benchmark)

This violation is considered a compliance-related issue and should be detected with high accuracy to avoid false positives.