Please be informed that the current call handling process for collection employees is not fully dependent on the Cisco system, which limits our ability to effectively monitor calls and extract accurate reports.

Accordingly, we kindly request enabling the Cisco system and linking all employees’ call transfers to it, in addition to activating employees’ user accounts within the system. This will allow us to extract call reports through the SpeechLog system.

This request is made for monitoring, analysis, and quality improvement purposes, as SpeechLog relies on all calls being properly activated and routed through the Cisco system.